Simple & Secure Payments.

Pricing depends on the type of service, image complexity, editing requirements, volume, turnaround time, and any additional work requested.

• We will communicate the applicable price or quotation before proceeding with paid work.
• Estimates may change if project requirements or supplied files differ materially from the original brief.
• Any agreed changes to pricing will be communicated to the client.

Available payment methods will be confirmed directly by AtelPix based on the client's location and the agreed project arrangement.

Depending on availability, payment options may include PayPal, bank transfer, card payment through an authorized provider, or other mutually agreed business payment services.

Please confirm the available methods with us before sending a payment. Do not send payment to an account unless AtelPix has confirmed the details through an appropriate communication channel.

Invoices will state the amount due and any payment deadline or other agreed terms.

• Clients should review invoice details and contact us promptly if anything appears incorrect.
• Payment deadlines are determined by the quotation, invoice, or written agreement for the project.
• For recurring or high-volume work, a separate billing schedule may be agreed in writing.

Some projects may require an advance payment, deposit, or other agreed payment arrangement before work begins. Any such requirement will be communicated before the project is confirmed.

Work commencement and delivery arrangements depend on the agreed scope, availability of source files, approvals, and payment terms.

Where payment is required before delivery, final files may be released after the payment has been received and verified, unless a different arrangement has been agreed in writing.

Bank transfers and third-party payments may take time to clear. Please share a payment reference when requested, but never send passwords, full card details, or security codes by email.

Unless otherwise agreed, quotations and invoices may be issued in US dollars (USD). The invoice will specify the applicable currency.

Payment providers, banks, or intermediary institutions may apply conversion rates or transaction fees. Responsibility for such charges will follow the payment terms agreed with the client and applicable law.

Revisions included in a project will follow the scope agreed before work begins. Requests that materially change the original brief, require additional images, or involve extra editing may require a revised quotation.

We will communicate additional charges and obtain agreement where appropriate before carrying out extra paid work.

If you need to cancel a project, contact us as soon as possible. The amount payable or refundable will depend on the work already completed, any agreed cancellation terms, third-party processing charges where applicable, and relevant law.

Refund requests are reviewed individually. We do not promise automatic refunds for completed work, but we will review legitimate concerns fairly and communicate the outcome.

If a payment is overdue, declined, reversed, or disputed, please contact us promptly so we can review the situation.

Where permitted by the agreed terms and applicable law, work or delivery may be paused until a billing issue is resolved. Any applicable late fees must be communicated and agreed in advance where required.

We take reasonable steps to protect billing communications and use authorized payment services where available. However, no online payment method can be guaranteed completely risk-free.

• Verify unexpected changes to payment details directly with your known AtelPix contact.
• Never share your payment account password, one-time passcode, or card security code with us.
• Contact us promptly if you suspect a fraudulent invoice or unauthorized payment request.

If you believe an invoice or transaction is incorrect, email us with the invoice number, transaction reference, and a brief explanation. Do not include full payment-card details.

We will review the information and work with you to clarify the charge or correct a verified error. You may also have rights under your bank's or payment provider's dispute process.

We may update this policy to reflect changes in our business practices, available payment services, or legal requirements. The latest revision date will be displayed at the top of this page.

Any specific payment terms already agreed in writing will continue to be handled according to that agreement and applicable law.